Document Version: 1.2
Issuing Entity: Gallan Digital LLC | gallandigital.com
This Refund & Dispute Policy (“Policy”) governs all purchase transactions completed through the GallanDigital marketplace platform (gallandigital.com and marketplace.gallandigital.com), operated by Gallan Digital LLC (“GallanDigital,” “we,” “us,” or “our”). By completing a purchase on the platform, buyers acknowledge and agree to the terms of this Policy.
GallanDigital serves a professional B2B buyer base. All products listed on the platform are digital deliverables — operational systems, frameworks, templates, assessments, and tools — created and sold by credentialed contributors. The nature of digital products, and the professional context in which they are used, informs the refund and dispute framework set forth herein.
All sales on GallanDigital are final by default.
Digital products are delivered immediately upon confirmed payment. Because the product is accessible to the buyer upon delivery, GallanDigital does not offer refunds based on buyer preference, change of mind, dissatisfaction with content style, or any other discretionary ground.
Refunds and credits are available only in the specific circumstances enumerated in Section 2 of this Policy. No other basis for refund exists under this Policy.
A buyer may initiate a dispute, and GallanDigital may issue a refund or platform credit, only in the following circumstances:
The buyer completed payment and the product was not delivered within 48 hours of confirmed payment. Non-delivery includes: failure of the automated delivery system to transmit the product file or access link, and confirmed technical failure attributable to the platform.
Non-delivery does not include: buyer failure to check a spam or junk folder, buyer use of an incorrect email address at checkout, or buyer access issues caused by third-party software on the buyer’s device.
The delivered product materially differs from its published listing description. A misrepresentation is material when the product delivered: (a) does not perform the primary function described in the listing; (b) is missing a core component explicitly enumerated in the product description; or (c) is of a fundamentally different category or type than what was represented.
Minor differences in format, visual style, or ancillary scope that do not impair the product’s core stated function do not constitute material misrepresentation.
Where Stripe transaction records confirm that a buyer was charged more than once for a single transaction, GallanDigital will issue a refund of the duplicate charge to the buyer’s original payment method as a matter of course. No dispute escalation is required for confirmed duplicate charges.
Where a buyer alleges a duplicate charge that is not confirmed by Stripe transaction records, or where a buyer error at checkout is alleged, GallanDigital will review the transaction data and issue a determination within 5 business days. Refunds in these cases are issued at GallanDigital’s discretion based on the transaction record.
The delivered product contains a defect that renders it functionally unusable for its stated purpose. A defect is established when one or more of the following objective conditions are present:
A defect is not established by: the buyer’s preference for a different format or design approach; the buyer’s need for customization or adaptation beyond what the listing describes; or the product’s reliance on the buyer’s professional judgment for implementation, which is an inherent characteristic of operational tools and frameworks.
For the avoidance of doubt, a buyer who opens or downloads a delivered file for the purpose of assessing whether a defect exists is not thereby disqualified from raising a defect-based dispute under this Section. Whether a buyer’s interaction with a product constitutes assessment or implementation beyond the dispute window is evaluated by GallanDigital on a case-by-case basis, considering all available facts and circumstances.
The following process applies to all disputes submitted under Section 2 (other than confirmed duplicate charges under Section 2.3, which are handled directly). Buyers must follow this process in sequence. GallanDigital will not escalate a dispute unless the buyer has completed Step 1.
The buyer must first contact the contributor through the GallanDigital platform messaging system. The buyer must:
The contributor has 5 business days to respond and attempt resolution. Acceptable resolutions include: re-delivery of the product, delivery of a corrected file, a replacement product of equivalent value, or agreement to a refund. If the contributor fails to respond within 5 business days, the buyer may proceed to Step 2 without further waiting.
If Step 1 is unresolved, the buyer may escalate by submitting a formal dispute to support@gallandigital.com. The submission must include:
Incomplete submissions will be returned to the buyer for completion. The review clock does not start until a complete submission is received.
Upon receiving a complete submission, GallanDigital will:
GallanDigital’s decision may result in: a full refund to the buyer’s original payment method, a partial refund, a platform credit, redelivery of the product, or denial if grounds are not established. GallanDigital’s decision is final and binding under this Policy, subject to the arbitration provisions in Section 11.
All disputes (other than confirmed duplicate charges under Section 2.3) must be initiated within 14 calendar days of the purchase date or delivery confirmation, whichever is later. Disputes submitted outside this window will not be reviewed.
GallanDigital will not extend the dispute window for any reason, including buyer inactivity, travel, or delayed discovery. Buyers are expected to review purchased products promptly upon delivery. The 14-day window is intended to provide B2B buyers sufficient time to assess delivered products while protecting the platform’s ability to disburse contributor payments in a timely manner.
The following circumstances do not qualify as valid grounds for a refund or credit under this Policy:
For clarity: downloading or opening a delivered product for the purpose of identifying a defect does not automatically disqualify a buyer from raising a valid dispute under Section 2.4. The extent to which a buyer’s interaction with the product constitutes use beyond assessment is determined by GallanDigital in its reasonable discretion, considering the totality of facts and circumstances presented.
GallanDigital will deny disputes submitted on ineligible grounds without further review.
Contributors are required to:
Failure to cooperate is a violation of the Contributor Agreement and may result in listing suspension or permanent removal from the platform.
Where GallanDigital issues a refund to a buyer following a dispute in which the contributor was found responsible — including cases of contributor non-response, bad faith, or product defect — GallanDigital reserves the right to recover the refunded amount from the contributor’s pending disbursement. This offset right is expressly authorized under the Contributor Agreement governing the contributor’s participation on the platform, and contributors acknowledge this right upon acceptance of those terms.
Buyers are encouraged to use the GallanDigital dispute process before initiating a chargeback with their card issuer or payment provider. Initiating a chargeback without first attempting platform resolution may result in temporary suspension of the buyer’s account during the chargeback investigation period.
GallanDigital will not contest chargebacks that fall within the valid grounds enumerated in Section 2. GallanDigital may contest chargebacks submitted on ineligible grounds.
At GallanDigital’s sole discretion, a dispute resolution may result in a platform credit rather than a cash refund. Platform credits:
Platform credits issued as dispute resolution credits are exempt from Georgia’s gift card regulations under O.C.G.A. § 10-1-393.6, which applies to gift certificates sold for monetary consideration. These credits are issued as a remedy, not sold, and are not subject to the prohibitions on expiration dates applicable to gift certificates under Georgia law. GallanDigital does not offer platform credits for sale; all credits issued under this Policy are remedial in nature.
GallanDigital will notify the buyer of the credit amount prior to issuance.
GallanDigital reserves the right to modify this Policy at any time. Changes will be posted to gallandigital.com with an updated effective date. For material changes, GallanDigital will make reasonable efforts to notify registered buyers via email at the address on file. Where a modification is material, GallanDigital may require buyers to affirmatively acknowledge the updated Policy via a click-through prompt on next login before continuing to transact on the platform.
Continued use of the platform following the posted effective date of any modification, absent a required affirmative acknowledgment, constitutes acceptance of the revised Policy. Modifications do not apply retroactively. Disputes arising from transactions completed prior to a Policy modification are governed by the version of this Policy in effect at the time of purchase.
This Policy is presented to buyers electronically and is accepted through electronic means. By completing a purchase on the GallanDigital platform, clicking “I Agree” or “Accept” where such prompts are presented, or by continuing to use the platform after this Policy has been posted or updated, the buyer affirmatively agrees to be bound by the terms of this Policy. Such electronic acceptance is legally binding and has the same force and effect as a handwritten signature under applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN) and the Georgia Electronic Records and Signatures Act (O.C.G.A. § 10-12-1 et seq.).
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Before initiating arbitration, the parties agree to attempt good-faith informal resolution. Any buyer with a dispute not resolved through the process in Section 3 must notify GallanDigital in writing at support@gallandigital.com, describing the nature of the dispute and the relief sought. The parties will have 30 calendar days from the date of that notice to attempt resolution informally. Arbitration may not be initiated until this 30-day period has elapsed.
If informal resolution fails, all claims, disputes, or controversies arising out of or relating to this Policy, any transaction on the platform, or any product purchased through the platform shall be resolved by binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, as modified by this Section. The arbitration shall be conducted by a single arbitrator. The seat of arbitration shall be Cobb County, Georgia. The arbitrator’s decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
All arbitrations under this Policy shall be conducted on an individual basis only. Neither buyers nor GallanDigital may bring claims as a plaintiff or class member in any purported class action, collective action, or representative proceeding. The arbitrator has no authority to consolidate claims or preside over any class or representative proceeding.
Notwithstanding Section 11.2, either party may seek: (a) emergency injunctive or equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration; or (b) relief in small claims court for disputes within that court’s jurisdiction, provided the matter remains on an individual basis.
The arbitration shall be governed by the Federal Arbitration Act (9 U.S.C. § 1 et seq.) and, to the extent not preempted, the laws of the State of Georgia. Each party shall bear its own arbitration costs and fees unless the arbitrator determines that a party’s claim or defense was frivolous, in which case the arbitrator may award costs and fees to the prevailing party.
GallanDigital shall not be liable for any delay or failure to perform its obligations under this Policy — including delivery timelines, dispute review timelines, and refund processing — to the extent such delay or failure results from causes beyond GallanDigital’s reasonable control. Such causes include, without limitation: acts of God, natural disasters, pandemic or epidemic, fire, flood, war, terrorism, civil unrest, governmental action, internet or telecommunications outages, third-party platform failures (including payment processor outages), or other events constituting force majeure under applicable law.
In the event of a force majeure event, GallanDigital will make reasonable efforts to notify affected buyers and resume normal operations as promptly as practicable. Dispute windows tolled by a platform-wide force majeure event will be extended by the duration of the outage. Individual buyer circumstances do not constitute force majeure.
Except as governed by the Federal Arbitration Act under Section 11, this Policy is governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law provisions. To the extent any dispute is not subject to arbitration under Section 11, the parties consent to the exclusive jurisdiction of the state and federal courts located in Cobb County, Georgia, and waive any objection to venue therein.
To the fullest extent permitted by applicable law, GallanDigital’s total liability to any buyer arising out of or related to a transaction or dispute under this Policy shall not exceed the amount paid by the buyer for the specific product giving rise to the claim. GallanDigital shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits or lost data, arising out of or related to any transaction, product, or dispute resolution decision, even if GallanDigital has been advised of the possibility of such damages. This limitation of liability is intended to be consistent with and is incorporated into GallanDigital’s Terms of Service; in the event of conflict, the more protective provision shall govern.
If any provision of this Policy is found to be invalid, illegal, or unenforceable under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or, if modification is not possible, severed from this Policy. The remaining provisions of this Policy will continue in full force and effect. If Section 11.3 (Class Action Waiver) is found unenforceable, the entirety of Section 11 shall be severed, and any class claims shall be resolved in a court of competent jurisdiction.
This Policy, together with GallanDigital’s Terms of Service and any other policies incorporated by reference therein, constitutes the entire agreement between GallanDigital and buyers with respect to refunds, disputes, and credits arising from platform transactions. This Policy supersedes any prior or contemporaneous representations, understandings, or agreements on these subjects.
Questions regarding this Policy or the dispute process should be directed to:
| Platform: | GallanDigital |
| --- | --- |
| Email: | support@gallandigital.com |
| Web: | gallandigital.com/dispute |
GallanDigital™ is a trademark of Gallan Digital LLC. © 2026 Gallan Digital LLC. All rights reserved.
Confidential — Gallan Digital LLC | V1.2 | June 2026